Refunds & Returns
Return Policy and Warranties
Professional Users
Professional users may return the system for a refund within 30 days.
- Refund amount: 90% of the purchase price (10% restocking fee)
- Reason for the restocking fee: The fee covers non-recoverable costs, including credit-card processing fees, shipping expenses, and professional educational materials provided after purchase.
Note: We encourage clinicians to trial the system on multiple patients before deciding, as clinical use consistently demonstrates the strength of a high-quality therapy laser.
Home Users
Home users may return the system for a refund within 30 days.
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Refund amount: 80% of the purchase price (20% restocking fee)
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Reason for the restocking fee: Many home users purchase a laser for specific symptoms, use it until symptomatic relief is achieved, and then consider returning it. The restocking fee covers credit-card processing fees, shipping costs, and the included educational materials ($295 value).
How to Initiate a Return
To qualify for the 30-day money-back guarantee:
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Contact our customer support team within 28 days of purchase Phone: 980-549-1424
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We will guide you through the return process and provide shipping instructions.
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You must provide proof of purchase (receipt or order confirmation).
Failure to contact us within 28 days will void the 30-day money-back guarantee.
Warranty Information
The True Laser Pro includes a 1-year limited warranty against manufacturing defects and workmanship issues.
If a covered defect is identified, we will repair or replace the laser at no charge.
The warranty does NOT cover:
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Accidental drops, impacts, or physical damage
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Misuse, improper handling, or operation outside the manual recommendations
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Unauthorized repairs, modifications, or servicing
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Normal wear and tear
Failure to contact us within 28 days will void the 30-day money-back guarantee.
To initiate a warranty claim:
- Contact customer support at 980-549-1424
- Provide proof of purchase
- We will guide you through the repair or replacement process
Warranty Terms
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The warranty is non-transferable and applies only to the original purchaser.
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True Laser Pros reserves the right to evaluate and determine whether a warranty claim meets the criteria outlined above.
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Disclaimer: Consult with your doctor prior to treatment if you are pregnant, have cancer, or have a hemorrhagic disease. The treatment will accelerate the body’s metabolism and detoxification, please drink plenty of water before and after treatment.